Reopening FAQs

Learn more about what’s changed to help you plan your visit.

Frequently Asked Questions

We’ve put together answers to some common questions to help you plan your visit to the National Museum of Scotland. If you have any questions which aren’t answered here, please email info@nms.ac.uk or call 0300 123 6789.

Health and safety 

What health and safety measures are in place?

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Do I need to wear a face covering?

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Will staff be wearing protective equipment?

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Is there a reason I shouldn’t visit the museum?

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Timed ticketing

Why do I need to pre-book a timed entry ticket?

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How do I book?

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When will tickets be released?

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How many tickets can I book, and can I bring a group?

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I am a Member. Do I still need to pre-book a timed entry ticket? 

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I am a Member. The Member ticket allocation is sold out. Should I still pre-book a general ticket? 

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I am a Corporate Member or Patron. How do I pre-book a free timed entry ticket?

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I am a carer. Do I need to pre-book a ticket? 

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I’ve changed my plans. Can I swap my ticket? 

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I haven’t received my confirmation email. 

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Arrival at the museum 

When is the National Museum of Scotland open? 

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What do I do when I arrive at the museum? 

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Which entrance do I use? 

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Will there be queues? 

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How long can I stay at the museum? 

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What’s open? 

Which parts of the museum will be open? 

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Will special exhibitions be open?

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Are events, activities and guided tours going ahead?

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Toilets, facilities and access

Are the toilets open? 

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Is the cloakroom open? 

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Is there an accessible entrance? 

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Can I use the lifts? 

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Can I borrow a wheelchair? 

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Food and drink 

Are the cafés open? 

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Shops 

Are the shops open? 

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Do I need to wear a face covering in the shop?

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